The extendable roller rack can unexpectedly disengage when fully extended
of ConsumerAffairs
Whirlpool Corporation of Benton Harbor, Mich., is recalling about 33,800 Jenn-Air single, double wall ovens and combination microwave/wall ovens.
The extendable roller rack can unexpectedly disengage when fully extended, posing a risk of burns to consumers.
The company has received 8 reports of incidents, including 8 report of second degree burn injuries to the arm and back.
This recall involves Jenn-Air brand single and double wall ovens, and combination microwave/wall ovens with an extendable roller rack with handle. The ovens were sold in stainless steel, oiled bronze, black and white. The Jenn-Air logo is affixed to the lower right corner of the oven door.
Wall ovens included in the recall have models numbers that begin with JJW2, JJW3 JMW2 or JMW3 and a serial number beginning with a D or F. A complete list of model and serial numbers included in this recall is on the firm’s website.
Model and serial numbers for single and double ovens are located under the control panel, and for combination ovens, the model and serial number are located near the center vent of the lower oven.
The ovens, manufactured in the U.S., were sold at Sears, Pacific Sales and other stores nationwide, and by wholesalers, including Ferguson Enterprises, and homebuilders from March 2012, through June 2015, for between $2,500 and $5,000.
Consumers should immediately stop using the extendable roller rack and contact Whirlpool for a free in-home inspection and repair.
Consumers may contact Whirlpool Corporation toll-free at (877) 929-2029 from 8 a.m. to 8 p.m. Monday through Friday, and 8 a.m. to 4:30 p.m. (ET) Saturday.